Shipping policy

Shipping and Delivery Policy

Effective August 4, 2026

Digital products
Original Venture Forge digital downloads are delivered electronically. No physical item is shipped. Access instructions are sent through Shopify’s digital-delivery service after successful payment.

Physical products
Selected physical products are fulfilled through connected suppliers and carriers. Available shipping methods, charges, and estimated delivery times are shown at checkout when applicable. Processing and transit estimates are not guarantees and may change because of supplier availability, carrier delays, weather, holidays, or destination restrictions.

Order processing
Physical orders begin processing after payment is accepted. Some orders may be fulfilled in more than one package or by more than one supplier. Tracking information is provided when it is made available by the fulfillment partner or carrier.

Addresses
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs correction. An address cannot always be changed after fulfillment begins. Additional shipping costs caused by an incorrect address may be the customer’s responsibility.

International orders
Availability varies by destination. Customers are responsible for duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout states otherwise.

Delayed, lost, or damaged packages
Check the tracking information and delivery location first. If a package appears lost, arrives damaged, or contains an incorrect item, contact us promptly through the Contact page with the order number and relevant photos. We will coordinate the appropriate next step with the supplier or carrier.

Contact
For shipping help, use https://venture-forge.myshopify.com/pages/contact. Do not send payment-card details through the contact form.