Refund policy
Return and Refund Policy
Effective August 4, 2026
Venture Forge sells original digital downloads and selected physical products.
Digital downloads
Digital files are delivered electronically and cannot be physically returned. If a file is missing, corrupted, inaccessible, duplicated in billing, or materially different from its listing, contact us within 14 days of purchase. We will first provide a working copy or correct the delivery issue. If we cannot resolve the issue, we will review the order for a refund. Change-of-mind refunds are generally not available after a digital file has been accessed or downloaded.
Physical products
You may request a return within 30 days after delivery. Items must be unused, in their original condition, and in their original packaging. Start the request through our Contact page and include your order number and the reason for the return. Wait for return instructions before sending an item. Returns sent without authorization may not be accepted.
Damaged, defective, or incorrect items
Contact us within 7 days after delivery and include a description and clear photos. We will review the issue and arrange an appropriate replacement, correction, or refund.
Return shipping
If an item is damaged, defective, or incorrect, Venture Forge will provide the applicable return instructions. For other approved returns, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges are not refundable unless the order was incorrect or defective.
Cancellations
Contact us as soon as possible. We can cancel an order only before fulfillment begins.
Refund timing
Approved refunds are issued to the original payment method. Processing times depend on Shopify, the payment provider, and the customer’s financial institution.
Contact
Use the Contact page at https://venture-forge.myshopify.com/pages/contact. Do not send payment-card details through the contact form.
Nothing in this policy limits rights that cannot be waived under applicable law.